Refund and Returns Policy
At Royal Store.pk, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order through https://royalstore.pk/, you agree to the terms outlined below.
Return Eligibility
Customers may request a return if the product received is damaged, defective, incorrect, or significantly different from the product ordered.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with original packaging, tags, and accessories
- Include proof of purchase or order confirmation
- Be reported within the applicable return period after delivery
Items that have been used, damaged after delivery, altered, or returned without original packaging may not be accepted.
Return Request Process
If you wish to request a return, please contact Royal Store.pk through the contact details available on our website.
When contacting us, please provide:
- Your order number
- Name and contact information
- Reason for the return
- Clear photos or videos if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide further instructions if the return is approved.
Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed using an available and appropriate payment method. Processing times may vary depending on your payment provider or banking service.
Original shipping charges may be non-refundable unless the return is due to an error from Royal Store.pk or the product was received damaged or incorrect.
Exchanges
Where possible, eligible products may be exchanged for the same item or another suitable product, subject to stock availability.
If the replacement product is unavailable, we may offer a refund or another available solution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or usage conditions. These may include:
- Used or opened personal-use products
- Customized or personalized products
- Items damaged due to improper use
- Products returned without original packaging
- Clearance or final-sale items where clearly stated
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
We may request photos or videos of the product and packaging to verify the issue before approving a replacement or refund.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the return is caused by an incorrect, defective, or damaged product supplied by Royal Store.pk.
Customers should follow the return instructions provided by our support team before sending any item back.
Changes to This Policy
Royal Store.pk may update this Refund and Returns Policy from time to time. Any changes will be posted on this page.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact Royal Store.pk through the contact information provided on our website.
Business Location: Lahore, Pakistan
Website: https://royalstore.pk/
Contact: 0312-441-1202